SuperSonic Trampoline Club’s first and foremost priority is and always will be the safety of our members. Covid-19 has brought with it the need to adapt how we deliver our classes to ensure that safety, and we are committed to doing so in every way we can.
DESIGNATED COVID OFFICER:
SuperSonic’s Designated Lead Covid Officer is Elysa Kelly. Under her are several deputies in this role, and all members of staff have received the necessary training on how to manage and implement Covid precautions.
COORDINATION WITH GOVERNMENT AND GYMNASTICS IRELAND:
All policies undertaken by SuperSonic are mandated by our sport’s governing body, Gymnastics Ireland and Sport Ireland. These policies are subject to change at any time in accordance with the developing situation; we will update all members on any changes to our operations promptly as they arise.
Classes will now be 55 minutes in length to allow coaches to clean and disinfect surfaces between classes. Hand sanitiser/disinfectant will be easily accessible at all times in the gym for participants to use at their discretion throughout a session.
Members should be dropped to the main door of SuperSonic’s hall (inside the leisure centre) at their class start time, and at the end of each session participants will be released back to parents via the same door.
IMPORTANT NOTE REGARDING FEES/CLASS DISRUPTIONS ARISING FROM COVID-19
The lockdown in March 2020 was a hardship felt by the entire world. For businesses, the disruption was massive and immediate, threatening the continued existence of many. This lockdown affected SuperSonic in a way that stopped us being able to deliver the last couple of classes of the term (Jan-March), but still left us liable for the costs of those classes. Unfortunately, and annoyingly, we have been unable to offer a replacement of those classes. We apologise and ask for your understanding in this case.
For the foreseeable future, Covid-19 remains as a concern in our lives and community. While we have made every effort, along with so many others, to control and combat the spread of the virus, we cannot know what the future holds. To this end, fees for future terms in SuperSonic must be made with the understanding that further disruption is a possibility. This may result in cancellation of classes among other scenarios. In this case we cannot offer immediate refunds when the situation is mandated to us and is outside our control, as the club simply could not function under this scenario.
We are enacting measures to ensure this is avoided going forward, including our “Pay Monthly” subscription system, rather than full term fees. This should ensure that the worst case scenario (another full lockdown) would only result in the cancellation of any further classes within that active month that have been paid for. As a measure to offer members recourse for cancelled classes due to Covid-19, we will have a form which will be active in June 2021 to allow members to apply to receive some reimbursement for those classes.
While we are hopeful that the future will see a slow return to normality, and the avoidance of all of this, we must consider that there may be many bumps in the road. This deferred reimbursement is done as a necessity of our business with the sole aim of protecting the club from financial insolvency. We thank you for your understanding on this issue should it arise. If you have any concerns, please feel free to discuss it with us at any time.
If you have any questions at all, just get in touch and we will be happy to explain things further. This is a difficult time for everyone, so we want to ensure everyone is confident in our setup and precautions.
info@SuperSonicTC.ie / 083 066 7246